We are obsessed with quality and we put utmost importance to provide a high-quality product. We put AYO through a rigid quality assurance process. If you receive a product that is defective, please email firstname.lastname@example.org with pictures of the product defect, so that we can take care of you! In most circumstances, we will exchange the defective item for a brand new one.
Note: if the defect was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your AYO or offer you a refund.