Why is my AYOpro case not charging the AYOpro wearable?

Please make sure that the AYOpro wearable is properly placed into the AYOpro case and it fits securely inside.

Check battery indicator of the case to ensure that there is sufficient power to charge the AYOpro wearable. Gently tap on the case where the battery indicator icon is located, to awaken the battery indicator and see the remaining available power.

IMPORTANT: The battery indicator on the AYOpro case displays the battery power status of the case, NOT of the wearable.

• If possible, connect the AYOpro case into the power outlet via the provided charging cable.
• Please allow up to two and a half hours for the wearable itself to recharge. Battery status can be checked via the AYO app.

For detailed information regarding charging, please check the General / Battery & Charging section.