Why is my AYO case not charging the AYO wearable?

Please make sure that the AYO wearable is properly placed into the AYO case and it fits securely inside.

Check the AYO case battery indicator to ensure that there is sufficient power to charge the AYO wearable. Gently tap the case where the battery indicator icon is located, to awaken the battery indicator and see the remaining available power.

IMPORTANT: The battery indicator on the AYO case displays the battery power status of the case, NOT of the  wearable.

• If possible, connect the AYO case into the power outlet via the provided micro USB cable.
• Please allow up to two and a half hours for the wearable itself to recharge. Battery status can be checked via the AYO app.

For detailed information regarding charging, please check the General / Battery & Charging section.